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	<title>Comments on: Never fight your way through a phone menu again</title>
	<link>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/</link>
	<description>Reflections on technology, society, and their infinite interactions</description>
	<pubDate>Tue, 07 Feb 2012 21:37:55 +0000</pubDate>
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		<title>By: John exhiffurf</title>
		<link>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-677</link>
		<author>John exhiffurf</author>
		<pubDate>Thu, 18 Dec 2008 11:58:26 +0000</pubDate>
		<guid>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-677</guid>
		<description>First of all congratulation for such a great site. I learned a lot reading article here today. I will make sure i visit this site once a day so i can learn more.</description>
		<content:encoded><![CDATA[<p>First of all congratulation for such a great site. I learned a lot reading article here today. I will make sure i visit this site once a day so i can learn more.</p>
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		<title>By: John</title>
		<link>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-201</link>
		<author>John</author>
		<pubDate>Sun, 17 Aug 2008 20:29:55 +0000</pubDate>
		<guid>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-201</guid>
		<description>From the web interface, you can delete a previously recorded call; it removes it right away from the interface; how long that takes to *actually* be removed from the system, and backups, I don't know- that would really be a question for the guys at fonolo.

Ultimately, you can say the same about any service that provides any sort of voice service, including telco's that provide mobile and home phone services, whether you're using "traditional" land lines, VOIP or a wireless device.

Teleco's record your voicemail by request- who knows how long those recordings stick around after you delete them- and who's to say they aren't recording your call for marketing or targeted advertising.

Ultimately, no matter how you're making a phone call, there is always *at least* one party (likely several) between you and the person you're calling, all of whom have the ability to capture the call. 

Honestly, I'm more worried about the bigger guys (the AT&#38;T, Sprint, Bell, Telus, etc)- they have more to gain from content-base advertising, and are bigger targets for government interests, just because of the sheer volume of calls they do.</description>
		<content:encoded><![CDATA[<p>From the web interface, you can delete a previously recorded call; it removes it right away from the interface; how long that takes to *actually* be removed from the system, and backups, I don&#8217;t know- that would really be a question for the guys at fonolo.</p>
<p>Ultimately, you can say the same about any service that provides any sort of voice service, including telco&#8217;s that provide mobile and home phone services, whether you&#8217;re using &#8220;traditional&#8221; land lines, VOIP or a wireless device.</p>
<p>Teleco&#8217;s record your voicemail by request- who knows how long those recordings stick around after you delete them- and who&#8217;s to say they aren&#8217;t recording your call for marketing or targeted advertising.</p>
<p>Ultimately, no matter how you&#8217;re making a phone call, there is always *at least* one party (likely several) between you and the person you&#8217;re calling, all of whom have the ability to capture the call. </p>
<p>Honestly, I&#8217;m more worried about the bigger guys (the AT&amp;T, Sprint, Bell, Telus, etc)- they have more to gain from content-base advertising, and are bigger targets for government interests, just because of the sheer volume of calls they do.</p>
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		<title>By: reames</title>
		<link>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-200</link>
		<author>reames</author>
		<pubDate>Sat, 16 Aug 2008 21:20:47 +0000</pubDate>
		<guid>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-200</guid>
		<description>John, first of all, thank you for the correction.  I appreciate it.

However, even with optional recording I still have privacy concerns:
1)  What if I decide after a call that I don't want that history around?  Does Fonolo have a purge mechanism?  And if they do, how long does it take them to act?  How about backups?  As we've seen elsewhere on the Internet, there is no guarantee this record would ever go away for good.  
2)  Just because they say they're not recording the call, how do I know this is actually true?  It would make sense to transcribe calls for targeting advertising among other things.   Fundamentally, I just don't like the idea of having a third party in the call between me and whoever I'm calling.  
3)  The sale problem mentioned in my original post.</description>
		<content:encoded><![CDATA[<p>John, first of all, thank you for the correction.  I appreciate it.</p>
<p>However, even with optional recording I still have privacy concerns:<br />
1)  What if I decide after a call that I don&#8217;t want that history around?  Does Fonolo have a purge mechanism?  And if they do, how long does it take them to act?  How about backups?  As we&#8217;ve seen elsewhere on the Internet, there is no guarantee this record would ever go away for good.<br />
2)  Just because they say they&#8217;re not recording the call, how do I know this is actually true?  It would make sense to transcribe calls for targeting advertising among other things.   Fundamentally, I just don&#8217;t like the idea of having a third party in the call between me and whoever I&#8217;m calling.<br />
3)  The sale problem mentioned in my original post.</p>
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		<title>By: John</title>
		<link>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-199</link>
		<author>John</author>
		<pubDate>Sat, 16 Aug 2008 05:52:36 +0000</pubDate>
		<guid>http://www.philipreames.com/Blog/2008/08/15/never-fight-your-way-through-a-phone-menu-again/#comment-199</guid>
		<description>I have a beta account with fonolo- the system works great, and the recording functionality is optional- it doesn't records all your calls automatically.

It's provided as a feature, on a call-by-call basis, for you to record all, or parts of a call, for your records.</description>
		<content:encoded><![CDATA[<p>I have a beta account with fonolo- the system works great, and the recording functionality is optional- it doesn&#8217;t records all your calls automatically.</p>
<p>It&#8217;s provided as a feature, on a call-by-call basis, for you to record all, or parts of a call, for your records.</p>
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